In message <eugani$8h4$1@news.datemas.de>, Nigel <dgfh@ndhs.net> writes
>Hi Malcolm,
>
>How did you get on- Have you solved your problem?? Did you manage to phone
>them.

Still not solved. The problem is having a job as well as setting this
up at home, sometimes I'm not here during others working hours :-( On
the e-mail front AVM still haven't answered my last e-mail sent to them
on Monday with the screenshots they requested.

I've been trying the German HO number all morning and get nothing but
engaged tone. Rang the Dutch helpline and got through to a guy with
excellent English! However, he said they were only allowed to provide
telephone support to Benelux users. He promised to let AVM know of my
frustrations.

Just tried the German HO number again and got through :-) Explained the
problem and asked for help and the guy who answered told me that they
provide no English telephone support. Support in English is by e-mail
only. I said that didn't work and that I'm still waiting for answers
after 4 days. He offered apologies and nothing else.

Malcolm