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Old 03-31-2007, 04:46 PM
Cubit
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Default Re: verizon customer service

A rep at my local phone company did something like that to me once, some
years ago. She gave me some plan that included caller ID and a bunch of
stuff. I never requested or approved any of it. I was talking to them
about something else entirely.

Now, when an order is placed I get an automatic email notice, so things are
little safer. I got an email for a miss-ordered line item on an order, and
was able to call them promptly about the error. In this 2nd case it seemed
to be an honest error.

So far, Verizon seems accurate in what they bill vs. what I ordered. They
are expensive, but it all looks accurate.

"GolfGod" <golfgod@comcast.net> wrote in message
newsfednS0A7Y77xJPbnZ2dnUVZ_q6vnZ2d@comcast.com. ..
>
> "Laura" <lassere4@cox.net> wrote in message
> news:NDiPh.153981$ia7.105539@newsfe14.lga...
>> Has anyone been getting calls from customer service?
>> About a month ago I got a call saying I was over my minutes(I was not)
>> and didn't I want to sign up for a plan to increase my minutes? I called
>> back later and told them I was not happy with this attempt to renew my
>> contract.
>> They apologized. Today I received a call telling me they would give me a
>> free month of service if I renewed my contract. I said no I like the
>> fact I had no contract and that I was not obligated to anyone. My
>> question is can they assign me a new contract without me knowing over the
>> phone ?

> Sprint did exactly that to me when I was out of contract. I was very happy
> with their coverage here in SW Florida, but I can't abide lying scum. I'll
> never go back. I suggest you call V's CS and ask them. I've never had them
> knowingly lie to me.
>




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