| | Re: Sending STOP to unwanted txt message
On Wed, 4 Apr 2007 15:56:51 +0100, "©®" <email@example.com> wrote:
>I just spoke to a lady at O2 and she said that I should send STOP to the
>number but that I would be charged the premium rate to send the STOP
>I asked her if I had been charged to receive it and she couldn't see
>anything on my account. She said it is better to send a "50p" STOP
>message than pay for 10 of them coming in. Only thing is that I have
>only ever received one or two of this (spam) nature in the past few
>years (when I was with Orange) and I never replied or STOPped them. This
>is the first one for O2. She said there is "nothing we can do about it"
>but all you can do is send STOP. (Funny how TMobile can block these but
>other networks can't!)
>It seems that O2 are saying send STOP but people on this NG are saying
>just ignore it. What *do* I do?
>PS - Is there any way you can make your number "ex-directory" or will
>this not even help?
Referring back to an earlier post of mine regarding an unsolicited
premium rate text I received.
As you have found, O2 customer services can tell you if you received a
chargeable text. In your case if you haven't been charged for it then
just ignore it - why should you pay to stop something you didn't
If as in my case you have been charged for a text/ring
tone/game/whatever, that you know you did not in any way request(my
phone does not support ring tones/games/etc.), O2 can credit your
account with the value you were fraudulently charged. I was pushy
about it when they initially suggested I send a STOP to the provider,
saying I was not prepared to pay one penny to stop something which had
been fraudulently charged to my account.
O2 agreed to credit my account with the charge(in this £1.50).
My advice is to watch your bill for anomalous charges and query them
immediately with O2.
(Reply via NG please)