At 24 Apr 2007 22:18:22 +0000 jeremy wrote:

> Cingular didn't have to treat me as though I were a new customer, with
> no track record. They made that decision and millions of us left--and
> will probably never look back.

While I agree they could've handled it better, I disagree that "millions
left." At the time of the merger, Cingular and ATTWS had about 45 million
subscribers, and today Cingular has upped that to over 50 mil. In the
intervening period, Cingular has had a bit of churn, certainly higher than
Verizon, but lower than Sprnt or T-Mobile, the latter who scores
consistantly highest on the J.D. Powes rankings of customer service. So,
in essence, Cingular has lower churn than the service with the happiest
customers!

> I just cannot imagine how any business could turn
> away millions of customers, but I won't lose any sleep over that
> question.


Nor will they- certainly a bunch of ex-ATTWS customers with extremely low
grandfathered TDMA rate plans have reason to be annoyed, but they didn't
number in the "millions." In fact, many early AT&T GSM customers are
still enjoying their grandfathered introductory "GSM charter" rates, like
my cousin in Rhode Island with his $99/month unlimited plan that Cingular
has honored since the merger, and will continue to as long as he doesn't
change plans. Hindsight is, of course, 20/20, but the AT&T TDMA
customers had ample opportunity to switch to GSM at excellent "fire sale"
rates before the merger- AT&T made it clear long before the merger that
they were phasing out TDMA.


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