On 30 May, 10:09, Bart <b...@freeuk.com> wrote:
> I've used Virgin Pay Monthly abroad where, in Caribbean for example,
> the costs are clearly stated as £1.50 to make a call and 80p to
> receive.
>
> Yet, everytime someone calls my phone and I don't pick up or it's
> turned off, I am charged for an *outgoing* call.
>
> This shows on the bill as an outgoing call to +447953967967
> (voicemail) of 1 to 5 seconds duration, cost £1.50, followed
> immediately, at the same time, as an incoming call from the person
> calling me of 0 seconds duration.
>
> This surely cannot be right, it should either cost be nothing or at
> most be charged at incoming call rates. Paradoxically, picking up the
> phone would have cost me 80p for a minute's talk, not picking up would
> cost me £1.50 to not talk!
>
> Anyone getting loads of unsolicited or malicious calls or plain wrong
> numbers would end up paying a fortune without even going near their
> phone.
>
> At the moment my voicemail is turned off -- I recently had 27 such
> calls costing me £1.50 a time. In Europe too but at 60p a time it's
> not so painful.
>
> * Has anyone else come across this? On other networks?
>
> * Has anyone managed to get any sense out of Virgin? They either don't
> respond, or I get a woman who talks so much (giving me wrong and
> irrelevant information) that I can't get a word in.
>
> Thanks,
>
> Bart

Welcome to the wonderful world of rip-off International phone calls.
This is normal practice on all UK networks. If they can change then
they will!!!