> Has anyone else had this problem with Sprint? How did you resolve it,
> it at all?
>
> Tomorrow I call Sprint Corporate and try there.

Luckily I haven't had this same problem, but it irritates the hell out of me
that whenever there is a problem with SprintPCS you have to call, usually
many times, including the follow-up calls to try to confirm the expected
agreed-upon resolution, and even then the ugly problem can resurface when
the next bill arrives.
If sprint would streamline the grievance procedure, and give those CS agents
the power to actually overide the automatic procedures, then it would cut
the number of hours wasted by customers and otherwise well-meaning low level
agents down to practically nothing, giving CS agents time to work on other
customers.

Here are several suggestions to get their attention:
---file a report with the BBB
---file a report with the FCC
---send a through description of your problem to Sprint e-care and
corporate. Having something in writing from them is like having evidence to
support any resolution that they may offer verbally. I doubt that Sprint
would tell you in writing that you are a liar and that they are going to
bill you for something that you claim to have no knowlege of.
---threaten to leave sprint, agreement or not. Having to pay for fraudulent
billing should be considered a violation of the agreement, no?

Back in the day, when all the phones were wired to individual houses, if a
call was logged on your bill, there was a good bet that someone in your
house made the calls. Nowdays, with cell pirates and sloppy computer
programming, anything is suspect.