On Sun, 13 May 2007 13:45:39 -0500, James
<James@noone-nowhere.com> wrote:

>In reviewing my recent Sprint bill I found $40 is charges for "Premium
>Services" (ringtone and game downloads) that I did not make.
>
>Sprint "Customer Service" keeps saying that these were done by me
>since they were charged to my phone. Catch 22 here: I didn't do it,
>but I must have since they are on my bill, and since they are on my
>bill I must have done it. They did tell me that most of the downloads
>occurred in the middle of the night when the phone was in my house and
>I was asleep.
>
>I talked to several people at Customer Service for over an hour,
>including a supervisor, all of whom told me that they couldn't or more
>accurately, wouldn't do anything to reverse the charges.
>
>Since it appears that the downloads were made through their website,
>does anyone know if Sprint keeps the IP address of the downloader?
>Customer Service doesn't know or won't tell me.
>
>Has anyone else had this problem with Sprint? How did you resolve it,
>it at all?
>
>Tomorrow I call Sprint Corporate and try there.
>
>So a WARNING to all: Check your bills carefully!
>
>James

Sprint most probably WILL NOT reverse those ring tones'
download charges that might have been done by someone other
than you via their Web site.

Assuming that to be true, then do yourself a big financial
favor.
Immediately go back to your Sprint Web site account and
CHANGE YOUR PASSWORD. Do this NOW!!!

As a further precaution you might also consider downloading
the free SPYBOT and AD-AWARE anti-spywares, and set them to
automatic-run on a daily basis.
You may be surprised at how many keystroke loggers and other
spyware are lurking on MOST unprotected PCs, including those
that also have activated firewalls AND activated anti-virus
software!
Anti-spyware and anti-virus are NOT the same.
All PCs need BOTH installed and running on them.

Hope that helps. ---Juan