On Jun 10, 7:40 am, "Sean Vickery (remove the smeared raiders to
email)" <m...@BLOODY-VIKINGS.seanv.info> wrote:
> I hadn't had problems with MessageBank or Call Notification Service
> (CNS) being reapplied to my mobile service until recently. Both of
> these annoying 'features' were automatically reapplied by Telstra's
> system when I moved my phone number to a casual plan, and then again
> when I took the number from the casual plan to Telstra prepaidplus.
>
> On Friday I phoned the Telstra prepaidplus line and (after tolerating
> the voice recognition system) told the customer service rep (CSR) I
> wasn't happy and asked for the MessageBank and CNS to be turned off,
> and for a small credit to cover the cost of retrieving a MessageBank
> message (since I hadn't wanted or asked for the MessageBank service but
> had felt it necessary to retrieve the message in case it was
> important). The CSR was happy to do all of this for me, and in fact
> gave me a significantly larger credit than I'd asked for, and explained
> that MessageBank and CNS had probably gone back on to the service when
> the service had gone from a casual plan to prepaidplus.
>
> Michael J wrote:
> > Just ask for CNSDIS2 to be put on
>
> Thanks Michael for this pointer. I enquired about this. For other
> readers who don't know what this is (as I didn't), the CSR said this is
> the code they apply to a mobile service that simply means 'No CNS'.

CNS= CALLBACK NOTIFICATION SERVICE. DIS= DISABLE