Re: Channel 2 Australian ABC TV:4 Corners: How Telstra staff killed themselves at Telstra call center Melbourne
"Kralizec Craig" <cd@lios.apana.org.au> wrote in message
news:f5ep8p$54g$1@yoda.apana.org.au...
> Depends which half of the company you look from. Part is owned by all
> taxpaying Australians, and the other half is owned by a subset of that
(ie.
> 'private' shareholders) plus a small bunch of instituional shareholders.
Did you miss the T3 sale? All of the company is owned by shareholders
looking for maximum returns.
Service is NOT a consideration in such cases, just as happened when the
government banks were privatised.
Network construction and re-investment has diminished as have the number of
maintenance staff. The number of staff handling customer complaint calls has
risen greatly though.
All totally predictable, and predicted by many, especially those with the
vested interests who stood to gain most from promoting privatisation. Of
course they don't admit it publicly though :-)
MrT. |