On Mon, 09 Jul 2007 17:59:48 -0500, karlkrandall@sbcglobal.net wrote:

>SPRINT would prefer its customers to be docile and never complain, but
>if you do too much they'll now just cancel you.

I read about that a while ago. You'd have to complain a LOT (almost
once a day) to get them to consider dropping you and even then, if
they get an increased number of people complaining since this article
was posted, Sprint may revise the contract so after a certain number
of calls, they would start charging you to complain. Or set up an
automatic 800 line to filter choronic complainer so they'd end up on a
3 or 4 hours waiting while less frequent complainer get the prefered
treatment.

Knowing Sprint and its crap service, they would probably charge for
excessive "frivilous" complainr and still end up collecting more from
whiners who gets dropped than what the outstanding contract is worth.

The article only mentions the customer don't get charged with early
termination fee but they could still be charged for the phone if the
phone was at a discount or free with contract. So beware if you had
bought a new $500 smart phone and decided you want to get out of the
existing contract by calling everytime something happens.