In article <k9adnfZ7Lvz4VQ_bnZ2dnUVZ_sfinZ2d@adelphia.com>,
Scott <how.do@you.do> wrote:
> Nice try, Phil- they have already said that it was a one-time program
> involving less than 2,000 of their customers who were being very
> unrealistic in their expectations

How is it unrealistic to expect that your bill does not contain $10
overcharges?

> and calling hundreds of times a month long after their issue had been
> resolved. There are no plans to continue

Refunding part of the overcharge is not resolving the issue.

--
--Tim Smith