At 10 Jul 2007 06:59:48 -0500
karlkrandall@sbcglobal.net wrote:
> In my case they CRAMed my bill with WHOOPs charges
>
> Once for a bogus 411 call,
>
> Once for a bogus data use.
>
> Only took 2 escalation of my phone call to get the charges taken off,
> much harder to do that on Sprint what with their aggressively enforced
> 6 minute handle time for their CSRs.
>
I used Cingular for a decade, and found their customer service barely
adequate. Simple billing "repairs" would take several phone calls, rate
plan features would randomly disappeae (like no-charge roaming, or
freeN&W) and take a few calls to fix.
The worst was a tower problem that knocked out service in my
neighborhood. It took 90 days to fix, and while Cingular happily
credited my entire bill for that period, as I explained to them, I didn't
want credit, I wanted service!
> All part of the reason I always say: Cingular is worst Cellular
> Company, except for all the others.
Then you obviously haven't tried T-Mobile.
Calling T-Mo CS is always a pleasure- you never feel rushed off the
phone, they're always polite (whereas Cingular reps always seemed
belligerent- as if any service or billing problem was your fault for not
understanding it!) and T-Mo just has a "we're number four so we REALLY
try harder" attitude.
Don't get me wrong- they screw up as well, but they make you feel like
they're working with you rather than against you when solving issues.
They've made great leaps in coverage over the last two years (mostly via
roaming agreements,) and just launched a revolutionary new combined Wi-
Fi/cellular voice service (that seamlessly transfers calls between Wi-Fi
and T- Mo's cell network) on June 27th (two days befre the iPhone launch-
GREAT timing!)
Decent coverage, the best customer service, and excellent value makes T-
Mo the best wireless company in my book. YMMV, of course, depending on
need (like extreme rural coverage, or a particular fruit-nomenclatured
phone, for example...)
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