<http://www.forbes.com/feeds/ap/2007/07/10/ap3901076.html>

New York's lead consumer advocate is asking Sprint Nextel Corp. to
pay a penalty to wireless customers it is terminating because they
called customer service too often.

Reacting to news that Sprint has told about 1,000 customers they will
lose their wireless service on July 30, the New York State Consumer
Protection Board suggested the carrier pay those customers $200 each
- the amount the customers would have had to pay if they had
prematurely ended their two-year contracts with the company.

The Reston, Va.-based company, with operational headquarters in
Overland Park, Kan., said it will zero out the customers' accounts
and not charge any termination fees. But Mindy Bockstein, the board's
chairwoman and executive director, said that's not enough.

"These former Sprint customers will have to purchase new phones and
incur other expenses and inconveniences if they want to continue
receiving wireless service," Bockstein said. "Sprint Nextel should do
more to improve the quality of its customer service and this is a
good place to start."

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--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>