"BruceR" <razrbruce@NOgmailSPAM.com> wrote in news:4695f669$0$3125
$4c368faf@roadrunner.com:


>
> They're a "bad" customer just because they call customer service too
> often? I can understand it if they didn't pay their bills but where was
> the limit on calls to CS outlined in the contract up front?
>
>
>

Read the media articles again- they are bad customers because of their
inability to take "no" for an answer. Asking for information off somebody
else's account, continuing to call after being told multiple times that
their issue was resolved, being told that there was nothing more that
Sprint could do for them and their problem... number of calls was simply a
flag and not the sole criteria for cancellation.

It wouldn't surpise me to find that a good number of the customers
cancelled were the type that continually hounded CS for two months of free
service to compensate them for the inconvenience of having to dispute a
$1.29 directory assistance charge or some other ridiculous request.