You need to
> research this crap before you post it,
No, you need to research this crap before you post.
The woman that started all the fuss, and whose story created enough buzz to
embarrass sprint into making public announcements about the issue, was
terminated due to calling about erroneous charges on her billing. Another
person, if we are to believe internet reports, was terminated after being
with sprint for only a month or so, and who had made numerous calls trying
to get the service set up properly.
The problem with Sprint is that the actions and words of the CS people are
not adhered to or overridden by computers/billing/management, which creates
an ongoing problem that results in customers making "too many" calls trying
to get their accounts straightened out.
My experience is that the billing/plan "errors" are always in Sprints'
favor, so these are not just random errors, they are by design, and now that
customers are afraid to call and get them fixed they may opt to let the
smaller issues slide, resulting in unwarranted taking on a large scale.