>>> I'll spell this out again- you are wrong in portraying the call
>>> volume as the sole reason tha these customers were let go. What is
>>> so hard to comprehend in that statement?
>> I agree with you there again. I believe that they wanted to get rid
>> of low-profit customers. But if they wanted to release customers that
>> had low-profit plans, either through retention deals or by taking
>> advantage of offered specials, then they should have waited until
>> those customers were out of contract and then informed them that their
>> previous plans were not going to be continued at the same price,
>> giving them a chance to secure a new plan or move on if that is what
>> they decided to do.
>
> Whoa, whoa, whoa Skippy- nobody anywhere has tied these customers to
> unprofitable rate plans. Where did that come from?
>
OK, low profit plans or whatever. The woman who started the whole
rebellion(I forgot her name)
has a $30/mo plan.