"Paul" <nospam@needed.com> wrote in message news:f7ruuq$4jr$1@aioe.org...
> Dale_Peterson wrote:
>> "Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
>> news:46a13b60$0$8927$4c368faf@roadrunner.com...
>>> No drivers are required for optical (CD or DVD) drives (of any type).
>>> You misunderstand the nature of what is going on, or it's cause.
>>>
>>>
>>> Dale_Peterson wrote:
>>>> Bought two new HP and a Compaq Presario laptops in the past two months,
>>>> both had cd failure due to drivers (TSST Corp TS-L632M) inability to
>>>> load. No one seems to give shit or has any answers. Have tried
>>>> updating, requesting new drivers from MS and HP, reloaded the IDE
>>>> Controllers. I returned one of them still have a V6000 new Compaq with
>>>> a useless CD and no way to up load new programs.
>>>>
>>>> Dale Peterson
>>
>> If that's the case the device mgr should probably quite telling me that
>> the driver is corrupt and you would think that with all the
>> correspondence I 've sent to HP and MS that they would tell me that. I'm
>> deaf so I can't carry on a conversation on the phone with them. I do and
>> would appreciate any corrective advice.
>> Thank You
>> dale P.............
>
> If I go to Device Manager on my computer, and display the hardware, I can
> see
> my GCR-8523B. If I go to the properties and use the Drivers tab and Driver
> Details, it shows:
>
> C:\WINNT\system32\DRIVERS\cdrom.sys
> C:\WINNT\system32\DRIVERS\redbook.sys
> C:\WINNT\system32\storprop.dll
>
> My OS is Win2K, and these drivers came with the OS. They are not a
> separate
> driver.
>
> Another solution that comes up occasionally, has to do with
> Upperfilters/Lowerfilters
> and the use of third party software like InCD. Don't take this as a
> verbatim
> fix, but instead, investigate whether your symptoms are consistent or not.
> Sometimes, the installation of CD/DVD burning software, can upset the
> operation of an optical drive. I've even had a piece of software that
> makes a "virtual CD" (i.e. mounts an ISO and makes it look like it is
> a CD), foul up the operation of a burner. It took me a while to figure
> it out, because the symptoms looked a lot like the burner had a
> hardware failure.
>
> http://support.microsoft.com/kb/314060/EN-US/
>
> An alternative, might be to use an optical drive in an external enclosure.
> With modern burning software, you can even set up a DVD burner in an
> external USB enclosure. So that can be used as a workaround until you get
> a real fix for the problem with the internal drive.
>
> At least part of the problem could be terminology. The first part of
> solving
> a problem, is using language common to both parties. For example, if the
> Device Manager was complaining, it might say "Code 10" or something
> similar.
> Recording exact error messages is very important, because you can use the
> exact text in a Google or Altavista.com search. Also, even if the
> resulting
> web pages don't answer your question, you'll learn what terminology people
> use
> to describe the problem, making it easier to explain the problem later to
> others.
>
> Paul

Thank you Paul, the terminality thing is very important
Dale P................