I had an interesting sequence of two telephone calls this weekend.


Background:

- our 2yr VZW contract expired 45-60 days ago.
- it's rare for us to get any survey phone calls (<1 per month).
- my VZW cell has gone virtually unused for the past several months
- & it remains turned off; only ~4 hrs on per week.
- virtually no one has, knows or calls my VZW cell number

This past Saturday...

Call #1: at around lunchtime

Received a call on our landline (POTS), from a generic supposedly
independent survey firm (who actually didn't have anything to sell),
soliciting our household's opinions on various home services...voice,
data, TV, wireless...who we used and our level of satisfaction with
them. Rated VZW very low for a variety of reasons, one of which is
the lack of any really inexpensive plan for a really minimal user.
Survey caller did make it a point to state (repeatedly) that my call
was being recorded.



A few hours after lunch...

Call #2: around 3pm:

{{*ring ring ring*}} on my VZW cellphone.
The cell that no one ever calls...and is rarely even turned on.

Its VZW. They wanted to check to see "how satisfied" I was, wanted to
do a 'Quality Check' to see if I needed to upgrade my service to more
minutes (which go 90% unused now, mind you) and otherwise encourage me
to renew my 2yr contract with them. VZW Rep. also made it a point to
state (repeatedly) that my call was being recorded. I declined, as I
don't want to be locked in right now (again, for a variety of
reasons).


Gosh, isn't it an absolutely *amazing* coincidence that I had just
given them a very negative survey result just ~3 hours earlier?

Or is this actually a common VZW tactic for contacting customers whose
1- or 2- year contracts are more than 30 days past their expiration
date?

Anyone have any similar experiences?


-hh