-hh Wrote:
> I had an interesting sequence of two telephone calls this weekend.
>
>
> Background:
>
> - our 2yr VZW contract expired 45-60 days ago.
> - it's rare for us to get any survey phone calls (<1 per month).
> - my VZW cell has gone virtually unused for the past several months
> - & it remains turned off; only ~4 hrs on per week.
> - virtually no one has, knows or calls my VZW cell number
>
> This past Saturday...
>
> Call #1: at around lunchtime
>
> Received a call on our landline (POTS), from a generic supposedly
> independent survey firm (who actually didn't have anything to sell),
> soliciting our household's opinions on various home services...voice,
> data, TV, wireless...who we used and our level of satisfaction with
> them. Rated VZW very low for a variety of reasons, one of which is
> the lack of any really inexpensive plan for a really minimal user.
> Survey caller did make it a point to state (repeatedly) that my call
> was being recorded.
>
>
>
> A few hours after lunch...
>
> Call #2: around 3pm:
>
> {{*ring ring ring*}} on my VZW cellphone.
> The cell that no one ever calls...and is rarely even turned on.
>
> Its VZW. They wanted to check to see "how satisfied" I was, wanted to
> do a 'Quality Check' to see if I needed to upgrade my service to more
> minutes (which go 90% unused now, mind you) and otherwise encourage me
> to renew my 2yr contract with them. VZW Rep. also made it a point to
> state (repeatedly) that my call was being recorded. I declined, as I
> don't want to be locked in right now (again, for a variety of
> reasons).
>
>
> Gosh, isn't it an absolutely *amazing* coincidence that I had just
> given them a very negative survey result just ~3 hours earlier?
>
> Or is this actually a common VZW tactic for contacting customers whose
> 1- or 2- year contracts are more than 30 days past their expiration
> date?
>
> Anyone have any similar experiences?
>
>
> -hh
Why is this bad a bad thing? I think it's amazing that Verizon has the
recourses to reach out to it's customers and identify exactly what they
want.
--
tavenger5
------------------------------------------------------------------------
Posted via Cell Phone Forums:
http://cellphoneforums.net
View this thread:
http://cellphoneforums.net/alt-cellu...-like-vzw.html