I hate to go into a cell phone store for any reason.

"Just another customer" <happycustomer@nottelling.com> wrote in message
news:j4pna3pmv389d2h5hea1gorj2e0p4tg4fh@4ax.com...
> On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
> <ebonak-a-@t-hotmail.com> wrote:
>
> >Does anyone else really dislike going into the Verizon stores?
>
> Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
> stores.
>
> >I really dislike getting intercepted the moment I step into the store
> >by some sales drone "directing" me to where I need to go. (with the
> >emphasis in "directing" being telling me where to go).
>
> Better than not caring about you, waiting for over an hour, and then
> finding out what you wanted they couldn't do and you had to call a
> special number (not *611) to do what you needed to do (exchange a
> phone - which Verizon does at their store!)
>
> >I like to go into a store, and if I need help ask for it. Otherwise
> >I don't want to be bothered.
>
> Then I guess you don't like department stores, car dealerships, or sit
> down restaurants where you actually deal with (gasp!) people!
>
> >Today it was even worse than usual. I walked in and this woman came up
> >to me and asked me what I wanted. I said I wanted to talk to someone
> >briefly about what was involved in changing my number since I was
> >moving to a different part of the country, but keeping my Verizon
> >mobile. She directed me to a video kiosk so that I could enter my phone
> >number and god knows what else.
>
> To put you in the wait queue and to see the proper person. Again,
> directing you to the right person, rather than waiting over an hour to
> see someone.
>
> >I just wanted to ask a simple question, not play mickey mouse games
> >with filling out information etc which would take longer than getting
> >my question asked and answered. She told me in a rather rudely tone
> >"I am telling you what you have to do" at which point had to laugh
> >since I consider myself the customer, and the employees there to provide
> >a service. Clearly, she had it backwards as far as I am concerned. She
> >then continued to talk to the next customer and ignore me.
>
> >I just walked up to the customer counter, stood briefly in line, asked
> >my question, got it answered (?) and left.
>
> Which counter? The one in the front (sales), or the one in the back
> (technical) ?
>
> >I find this whole procedure absurd. I'm happy to jump through hoops
> >and provide information etc *if* there is a rational reason for it, but
> >not if there isn't. Clearly, to ask a brief question does not require
> >any of this.
>
> Not that bad at all, considering the crap I get with their
> competition, who really doesn't care about customer service.
>
> >If Verizon's network wasn't so good, and their phone support also (in
> >my experience), I would be tempted to ditch the service just based on
> >having had very poor experiences in these stores.
>
> Go to a reseller store. Then you'll find out how bad they are. I
> always go to a corporate store.
>
> >I guess in the future I will rely on their *611 service.
>
> You get 50% of your questions answered wrong, or they just don't know
> or don't care. But that could probably be true at the regular store
> too. I called *611 to straighten out a billing problem. They did, but
> it took a WEEK to get it fixed.
>
> >I really only walked in because I happened to be in the
> >neighborhood. I truly find this "intercepting customers at the door"
> >incredibly annoying and intrusive. Anyone else bothered by this?
>
> Its standard operating procedure at all stores. Better than being
> ignored and waiting to be waited on. Sounds like you would like
> Stinkular / AT&T better.
>
> >To make us fill out additional information at some kiosk before
> >we can talk to anyone is totally silly.
>
> Again, directing you to the right place, and wait your turn in line.
>
> Sorry, I guess you don't like people very well. Stay away from places
> where you need to see people. Sounds like you sit at your computer
> hours upon hours a day, thinking the rest of the world interacts the
> same way a computer would.
>
> (sigh). Thank goodness I got out of the customer service kind of work
> so I wouldn't have to deal with morons like this guy.
>