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Old 08-10-2007, 06:27 AM
ultimauw@hotmail.com
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Default Re: Clueless: Actual chat transcript from Verizon Wireless customer service

On Aug 9, 10:13 am, Larry Bud <larrybud2...@yahoo.com> wrote:
> On Aug 9, 6:42 am, ultim...@hotmail.com wrote:
>
> > Nick Danger wrote:
> > > Sounds to me like Chelsea is a program. I suppose outsourcing Chat jobs to
> > > third world countries, even at $1.00 per hour, has become too expensive
> > > (i.e. diverts money that could go to the CEO's bonus), so now they're using
> > > AI. I would guess that i

>
> > if it was AI, you would think the programmer would make it so it would
> > associate "Asia" with "contenent".

>
> Let's hope he doesn't program that! ;-)
>
> (Continent)
>
> > Very likely. I've seen store clerks turn to jello when confronted with
> > anything outside what they were taught to expect.

>
> Which is why they're store clerks. Are you expecting degreed
> engineers at K-Mart?


Actually, it wasn't anything technical at all. One incident happened
several when I needed to use a phone for a (non 911)
emergency and I didn't have any change. I asked a cashier in a
supermarket if I could use the phone, but instead of
saying yes or no, she actually stood there and *Quivered*. That's
right, just turned to jelly right before my eyes.

Another incident happened a few days ago when I asked a clerk for the
time, and this clerk ended up quivering too
(and no, I wasn't dressed as a ghoul, talking like a gangster, or
anything like that in either case). I can sort of understand the first
case since that clerk was low in the food chain, and didn't want to do
anything that might get her fired from her menial job (remember, money
comes first, even for petty things like a local phone call), but the
second one made no
sense whatsoever. Probably being pushed too hard by management.


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