"Mr. Arnold" <MR. Arnold@Arnold.com> hath wroth:

>I remember when I got by first Linksys BFW11S4 v1 router, way back in 2001.
>I was using Windows ME on the laptop that was wireless at the time. I
>couldn't get it to work. I really didn't know what I was doing and that was
>after reading the manuals for the router and the Linksys wireless NIC. I got
>on the phone with Linksys Tech support, and they brought me home to the
>wireless promised land.

Well, there are times when I call support, but it's rarely to get the
answers to a problem. The value of the commodity routers is so low,
that it's cheaper for me to simply replace the device with one that
works. I wouldn't do that with an expensive Cisco, Sonicwall, or 3com
box, but I have no problem swapping out a Linksys, Dlink, or Netgear.

When I do call support, it's to get an RMA under warranty, or perhaps
to verify that what I'm seeing is a known bug. It's been a long time
since support was actually able to help me troubleshoot a setup or
config problem. Unfortunately, to obtain an RMA under warranty, I am
required to survive an ordeal process, where I perform strange and
illogical tests of unknown purpose. I draw the line where support
suggests I reinstall Windoze. Sometimes, I get beta versions of the
latest firmware or secret undocuments web pages or incantations.

>Who knows what the OP's problems are about, but if it was me, I would be on
>the phone with Tech Support to see if they could bring me home to the
>promised land of wireless, instead of wondering around in the wilderness. :)

Calling support might be productive. However, in this case, methinks
not. The problem is that he's running some installation software,
that's not needed, and probably isn't Vista compatible. I would
forget about the software, do a traditional manual router
configuration, and live happily ever after.


--
Jeff Liebermann jeffl@cruzio.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558