Sorry to hear you are having so much trouble - i have a company in the
industry and i mself have been messed about the same way so i know how it
feels - frustrating does not cover it - anyway the truth is you are right
they are wrong and they are being their normal dumb arsy selves - keep
nagging and you will get the right answer in the end. Lets face it, its not
rocket science is it.

Alex



"Linker3000" <linker3000@google-mailnohyphen.com> wrote in message
news:46c250b2$0$21103$da0feed9@news.zen.co.uk...
> Hi,
>
> I have tons of landlines managed by Company 'A', who have 'taken them
> over' from BT and do Carrier Preselect etc. for us.
>
> I want to port one number to a VoIP provider - Company 'B'.
>
> B has sent me a form to authorise the porting - the form requires the BT
> account number for the line - which it doesn't have as far as *we* are
> concerned.
>
> I have spoken to 'Sales' at A and they say they will have to release the
> line back to BT and we *may* be locked into a 12 month contract with BT
> before we can port it out again!?
>
> I have spoken to a techie at A who has found the BT account number they
> have for the line as they have to still rent it from BT on our behalf.
>
> I am trying to bang A and B's heads together on this to arrange a direct
> port between them, but they seem to not have done this before (ie: port a
> number that is no longer with BT) - so does anyone hereabouts have
> experience of porting to a VoIP provider when then line's already with a
> non-BT service provider?
>
> I can see that the form could be filled in by the line's current 'keepers'
> (A), but is that likely to work - neither A nor B can give me a straight
> answer to that one rather than 'well we can give it a go and see what
> happens'.
>
> Thanks.