Roger Mills wrote:
> I've recently started using voip.co.uk - and selected the 01926 area code
> for my voip numbers - which is consistent with where I live.
>
> However, I can't receive any incoming calls from outside the voip system
> (e.g. from a BT line or mobile) but get an unobtainable tone from a BT phone
> and "Number not in use" from a mobile.
>
> Voip.co.uk have known about the problem for over two weeks but don't seem to
> have been able to fix it in that time. It's apparently some sort of routing
> problem - akin to DNS in internet terms - and some vital pointer is missing.
> [As a temporary measure, they have given me an extra number with a different
> area code (01223 - Cambridge) and that works fine - but it's not easy to
> explain to people why they need to dial a Cambridge number to reach me in
> Warwick!]
>
> Anyone know whether this sort of thing is a common problem - and/or how to
> get voip.co.uk to put a bit more urge into fixing it? They (or rather
> Chris - is he a one-man band?) say that the routing tables are maintained by
> people over whom they have no control.

Same thing happened with a work colleague when she signed up with
voip.co.uk, she was their first customer to take a Walsall (01922)
number. She reported the problem to voip.co.uk who initially said it
wasn't an issue with their systems as everything was set up properly,
but all the mobile companies and Virginmedia said the fault lay with voip.

It turned out the problem was with their routing (or rather the company
that issues voip.co.uk's numbers), once they diagnosed the problem it
was resolved within a day. The number range hadn't been updated
correctly on their carriers switches. I believe Chris dealt with that
one too.