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Old 08-24-2007, 11:55 PM
Rod Speed
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Default Re: Next G complaints not significant: Telstra

Michael J <michael@yahoo.com> wrote
> Rod Speed <rod.speed.aaa@gmail.com> wrote
>> Michael J <michael@yahoo.com> wrote


>>>>> But Peter Taylor from Telstra says concerns about the new system are exaggerated.


>>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.


>>> Complaints per SIO - pretty easy to measure to start with


>> Doesnt do a damned thing to substantiate that claim.


> Explain why not.


Most dont bother to complain to telstra, because they know they will just get the usual fob off.

> If complaints per SIO on CDMA in the last year were x, and complaints per SIO on NextG are y,
> measured over the same period, if y is less than x, then sounds like NextG is doing very well


Only if you dont have a clue about what people do when the service is a dud.



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