Re: Next G complaints not significant: Telstra Michael J <michael@yahoo.com> wrote
> Rod Speed <rod.speed.aaa@gmail.com> wrote
>> Michael J <michael@yahoo.com> wrote
>>>>> But Peter Taylor from Telstra says concerns about the new system are exaggerated.
>>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.
>>> Complaints per SIO - pretty easy to measure to start with
>> Doesnt do a damned thing to substantiate that claim.
> Explain why not.
Most dont bother to complain to telstra, because they know they will just get the usual fob off.
> If complaints per SIO on CDMA in the last year were x, and complaints per SIO on NextG are y,
> measured over the same period, if y is less than x, then sounds like NextG is doing very well
Only if you dont have a clue about what people do when the service is a dud. |