Roger Mills wrote:
> I've recently started using voip.co.uk - and selected the 01926 area code
> for my voip numbers - which is consistent with where I live.
>
> However, I can't receive any incoming calls from outside the voip system
> (e.g. from a BT line or mobile) but get an unobtainable tone from a BT phone
> and "Number not in use" from a mobile.
>
> Voip.co.uk have known about the problem for over two weeks but don't seem to
> have been able to fix it in that time. It's apparently some sort of routing
> problem - akin to DNS in internet terms - and some vital pointer is missing.
> [As a temporary measure, they have given me an extra number with a different
> area code (01223 - Cambridge) and that works fine - but it's not easy to
> explain to people why they need to dial a Cambridge number to reach me in
> Warwick!]
>
> Anyone know whether this sort of thing is a common problem - and/or how to
> get voip.co.uk to put a bit more urge into fixing it? They (or rather
> Chris - is he a one-man band?) say that the routing tables are maintained by
> people over whom they have no control.

Yes,

We had this when we first setup an Asterisk server connected to
voip.co.uk about a year or so ago. We have 30 offices in various
locations along the South Coast and up to Cambridgeshire and we had a
handful that could not ring our new IT support number - they got a
recorded message or their calls just went nowhere. It took voip.co.uk
about 7-10 days to sort it out.