xCx wrote:
> Mr Muffin Top wrote:
>> I signed up to the £7 (+vat!) Vodafone Mobile Internet Package and
>> have been surfing the Internet quite happily. Just got my latest bill
>> and I have been charged £14.50 for Messaging, Mobile Browsing and
>> Data. I can't see exactly what these charges are made up of as the
>> online billing system tells me quite helpfully that "We're making
>> improvements to our web site, which means this part of the site will
>> be down for a short while."
>>
>> The only thing I an think of was that I used my Tom Tom SatNav with
>> traffic updates enabled for the first time as I assumed that this
>> would be included - was I incorrect in this assumption or do I need to
>> ring support?
>
> It should include stuff like that, as far as I know it doesn't cover
> things like IM services and VOIP, but other stuff it does cover, have
> you been sending lots of MMS or reverse charge messages or anything as
> Voda tend to lump everything under 1 heading.
>
> I had to ring them and ask them for a free copy of my itemised bill
> because I couldn't see it online either, it's been down for ages now

My bill has been wrong since the data packs started. I was told the data
charged for in error in June would be credited to August's bill, which
it wasn't. So I wrote in again, and I've now been credited about £43
(though I don't know what the breakdown of this is). I had a letter
saying it would be paid into my account. I still think this is not the
full amount, but the online billing system is still down. One bill was
for £89 and I was expecting it to be about £30!

The 44555 system is up the spout too, though it is correctly reporting
today I've used 0 minutes. Usually it says I've used about 171,312
minutes, or some other randomly large number!

Mark.