"> It's $100 for a Motorola v3xx if you renew or free if you're a new
> customer. That basically says that they don't care if I stay or go.
> You'd think that after 4 years of paying my bill on time that I'd be
> worth more than a new customer.

You need to call customer service and go up the ladder and speak with
someone decent, I have had them credit my account for $50 after I bought
two Sync's for my daughters which were supposed to be free, but the url
wouldn't allow me to order them. The lady I spoke to said, get the phones,
and I'm crediting your account.

My brother in law basically has done the same thing, he uses at&t for his
business (not a big one, but still he has and expensive plan) they always
give him good discounts on posted prices.