"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.2c817d7a1347127d.48968@blueyonder.invalid. ..
> Ron Lowe formulated on Friday :
>> Hi, all.
>>
>> We have an Asterisk PABX with TDM400 card, connected to a regular BT
>> domestic line.
>> There is an issue with it detecting when the caller has hung up.
>> This is fairly well documented.
>>
>> The documented remedy is to have BT increase the 'Disconnect Clear Time'
>> on your line, from the default 100 to 800.
>>
>> But what BT number / service do I need to call to get hold of someone who
>> will understand what I'm on about? I'm rather dreading the BT-shunt
>> phone call, starting presumably in India, and then shunting around a
>> dozen different departments all telling me it can't be done etc before
>> ending up back at the start.
>>
>> Any pointers on how to get directly to the correct dept appreciated!


> Raise it as a fault

Yup, that worked. The 0800 800 151 number got me through to someone who
took the details of what I wanted ( but clearly didn't understand what it
was ), said they would contact technical people and call me back.

To my surprise, she called back within 5 mins, and said 'Yes, that's done
now!'.

And so it was.

--
Ron