| | Re: How to get BT to change 'Disconnect Clear Time'
"Ron Lowe" <ronATlowe-famlyDOTmeDOTukSPURIOUS> wrote in message
> "Jono" <firstname.lastname@example.org> wrote in message
> news:email@example.com. ..
>> Ron Lowe formulated on Friday :
>>> Hi, all.
>>> We have an Asterisk PABX with TDM400 card, connected to a regular BT
>>> domestic line.
>>> There is an issue with it detecting when the caller has hung up.
>>> This is fairly well documented.
>>> The documented remedy is to have BT increase the 'Disconnect Clear Time'
>>> on your line, from the default 100 to 800.
>>> But what BT number / service do I need to call to get hold of someone
>>> who will understand what I'm on about? I'm rather dreading the
>>> BT-shunt phone call, starting presumably in India, and then shunting
>>> around a dozen different departments all telling me it can't be done etc
>>> before ending up back at the start.
>>> Any pointers on how to get directly to the correct dept appreciated!
>> Raise it as a fault
> Yup, that worked. The 0800 800 151 number got me through to someone who
> took the details of what I wanted ( but clearly didn't understand what it
> was ), said they would contact technical people and call me back.
> To my surprise, she called back within 5 mins, and said 'Yes, that's done
> And so it was.
I needed this done on a customer's line for the same reason and I called
asked for the loop disconnect time to be increased. They did it there and
then. I was as surprised as you!