One thing that held me back for years dealing with my business’s
network of computers were Geeks. I was convinced just by listening to
these Proffessionals that they were worth every penny to keep the
family businesses network of computers up to scratch.(Logistics and
Transport)
It seemed in a two minute conversation I would grasp 50% of the facts
if I was lucky and simply reach for the check book and send them on
their way.
I found out the hard way that the average tech knows all the easy
things but when push comes to shove data recovery is beyond many of
them . The average computer store tends to diagnose a hard drive as no
good, install a new one, install Windows for you and return your
machine.
Now 95% of the time thats proably OK...But the thing that really
cheesed me off were the Geeks that waffled on doing nothing more than
trying to prove to the world how smart they are yet still offering no
solution to the problem. When a hard drive fails theres more important
issues than being told by a Geek he prefers to call the Controller
board a daughter board or logic board. Further when Windows 2000 came
about I was happy because there was less for me to do installing
drivers etc.
I did not care that the true computer nut was staying with Windows 98
and he thought he was big and tough because he could install his own
drivers etc.
The culture seems to be sometimes that some of these IT people don’t
know how to communicate outside of their cocoon. I mean it’s fine to
communicate within your proffession but at the end of the day they
don’t pay the bills. It’s the average Joe that often doesn’t have the
knowledge and the reason he hired the Geek in the first place is to do
the job. If a Geek is not going to communicate and be easily
understood then why have them.
A classic is on forums when the average person posts and the Geeks
ego gets in the way of things. The person with the problem may not be
familiar with technical terms so the obvious thing to do with 99% of
people is relay it in a language everyone can understand.
However, and I don’t think it’s rare at all, some Geeks can’t do what
99% of the population do when it cdomes to communicating.

I’d love to start this thread and have people add to it. I don’t know
if the Geeks will listen , but never say never

later
Please Post

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