My guess is that most of us have run into snobbish, poor communicating,
secretive, and insensitvie techs in every field, whether it be computers,
car repair, or even household appliances in addition to other fields. It's
not limited to computers by any means.
In addition to being thoughtful of the people they service a customer
might also hope they'd make every effort to be able to explain what the
problem is and the options that are available to fix the situation. Some
customers don't want to know anything. They just want the problem fixed.
Other customers want to know how to fix the problem themselves. They, (the
customer) actually would prefer to be able to fix the problem entirely on
their own. For the good tech, he or she has that line to walk to not only
be able to solve the problem quickly but communicate just the right amount
of information that the customer wants for satisfaction. How often have you
met a tech of that ability? It's at least something to strive for if one
deals with the public on a regular basis. I hear you.

--
Jan Alter
bearpuf@verizon.net
or
jalter@phila.k12.pa.us
"Captin" <DoNotEmail@HardwareForumz.com> wrote in message
news:7_309795_b95881ba4a8970d8a8fc758915e41d20@har dwareforumz.com...
> "thumper" wrote:
> > I wonder if there is a decent computer technician in many
> > computer
> > stores anymore. You see more and more students building
> > systems
> > and as long as things go to plan that's OK, it's when theres
> > a problem
> > they don't have the experience to fix things in a hurry. So
> > you do
> > without your computer for 2 weeks
>
> To use an old adage "The Penny dropped with me years ago"
> I was in dire straits with a hard drive and when the Geek arrives
> and confirms nothing that I already did not realise.
> I asked questions about the drive.......
> Things like.
> Can you repair the printed circuit of the controller board?
> Can I buy a new circuit board on it's own?
> Can I swap the boards if I have two drives the same ?
> Do you have a special tool to do without the Controller board?
>
> He installed a new drive into the system and moreless ignored the
> questions I asked and simply pushed he me to data recovery with the
> drive.
> Not going with that a few days later he called back to pickup the
> drive because he now had some yes and no answers for me.
> Too late, I opted to do it myself, whats the point if he talks like
> a million dollars but has no experience?
> I fixed that drive and plenty since.
> I used the same principal for internal problems
> I find many techs/Geeks hand out vague advice about which software to
> use to recover data because they have not physically done it
>
> later