After nearly nearly 10 years I am leaving Sprint. My Service has been
good and the number of dropped calls and roaming dumps have been
greatly reduced. My biggest issue is their level of customer service.

I am ready to upgrade my Treo 650 due to small problems with the phone
locking up and the screen going dark on me. It is only a matter of
time until if fails completely. I had decided on switching on a
Blackberry and wanted to see if Sprint will give me a better price. I
called twice and was immediately confronted with the outsourced
customer service representative in Malyasia or India who has no clue
about the English lanugage except what they learned in school. Not to
mention their lack of understand subtle nuances in American slang.

On top of that, they cannot stop reading from their scripts to engage
in any form of negotiation. After trying to convince the rep that I
was thinking about renewing my contract and wanted a better deal since
I was a long term customer, I gave up.

Two days later I get a new Blackberry in the mail from Sprint. I call
them and after 30 minutes of trying to talk to the intelligence
challenged robot, I find out they sent me a phone, even though I did
not order it, it was not charged to my account, and they have no idea
why it was sent....Idiots.

The point of this rant is that Sprint has absolutely no customer
service, they are a processing center that can only function with a
script and cannot and will not help you with any issue that is not
clearly written in their little books.

I ordered new service today from Verizon. I can hardly wait to call
Sprint and tell them to piss off.