next time you call, request to speak to RETENTION.
CALMLY explain the situation and ask for help getting it resolved.

works for me.



mikeyhsd@sprintpcs.com



"William Hershman" <bhershman@verizon.net> wrote in message news:Pky4j.438$gi7.124@trnddc04...
Since July of this year, my bill has been wrong every month. Sprint adds
charges for services I do not have on my plan, and charges me the casual
rate for data, which I do have on my plan. Every month I have to call and
explain the situation to 3-4 people before they finally make an adjustment
and then I pay the correct amount. Then the cycle continues the next
month.
Anyone have an idea how I can get this to stop and just get a correct bill
every month?
I really do like Sprint and I hate to quit them over this but its getting
very annoying.
Thanks in advance.
bh