where you go when you are just about the last straw from canceling your service.

had a billing dispute regarding a mail in rebate that I never got , not even the form to send it in.
foujght and argued tor 3 mnths with promise of djustment given , to no avail.

retention gave me immediate credit on my bill and the problem disappeared.






mikeyhsd@sprintpcs.com



"JDa^(TM)©" <JDaNospam@nospam.net> wrote in message news:jCz4j.15147$rc2.976@bignews1.bellsouth.net...
What or who is RETENTION?


mikeyhsd, did transcribed the following::
> next time you call, request to speak to RETENTION.
> CALMLY explain the situation and ask for help getting it resolved.
>
> works for me.
>
>
>
>
> mikeyhsd@sprintpcs.com <mailto:mikeyhsd@sprintpcs.com>
>
>
>
> "William Hershman" <bhershman@verizon.net
> <mailto:bhershman@verizon.net>> wrote in message
> news:Pky4j.438$gi7.124@trnddc04...
> Since July of this year, my bill has been wrong every month.
> Sprint adds
> charges for services I do not have on my plan, and charges me the
> casual
> rate for data, which I do have on my plan. Every month I have to
> call and
> explain the situation to 3-4 people before they finally make an
> adjustment
> and then I pay the correct amount. Then the cycle continues the
> next
> month.
> Anyone have an idea how I can get this to stop and just get a
> correct bill
> every month?
> I really do like Sprint and I hate to quit them over this but its
> getting
> very annoying.
> Thanks in advance.
> bh
>