"Gerald Newton" <electrician@electrician2.com> wrote in message
news:4973d027-633f-4af5-88b3-c09dd7ce091c@s8g2000prg.googlegroups.com...
>I purchased a computer online on 12/14/2007. I live in Alaska but
> wanted my daughter to pick up the computer and software in Wayne, New
> Jersey. My daughter teaches school in New Jersey and needed the
> computer before the weekend so I thought she could pick it up at the
> store. I called Circuit City and got someone in manila (I asked) and
> explained the situation. They said it would be up to the store. So I
> tried to call the store and after going through about 6 of those press
> this number or that I finally got someone that said to call back and
> press 0 for customer service. I called back and pressed 0 and got
> some girl that put me on hold. I called back again and asked for the
> store manager and again was put on hold. I called my daughter in New
> Jersey and she said her Mom lived right next to the store and she
> would try to pick up the computer. So the next day (Saturday) I
> called the store five times and five times customer service placed me
> on hold or hung up. My x-wife was at the store at the time and she
> called me and said there was no way she could pick up the computer and
> that I would have to cancel the order and wire her the money. So I
> cancelled the order and wired her $1400 using Western Union. She
> bought the computer using the very same order that I had done online.
> The store tried to charge her $29 instead of the $19 on the order for
> the wireless mouse and they left the Microsoft Office $149 software
> out of the bag and she caught it so they then said they had forgotten
> the software.
> Now the bummer. The original order was paid for by debit card and the
> money was given to Circuit City as shown in my online bank record. It
> now has been 7 days and they still have my money for the canceled
> order. I called yesterday and again got some guy in Manila who said
> the money for the canceled order would not go back into my bank
> account for 2 to 5 business days and that they still have until
> tomorrow, Friday to put the money back in. Funny how they can
> immediately take the money, but have to wait a week to put the money
> back. Do Not Buy From Circuit City! I making this post all over the
> Internet to teach these bums a lesson.
>
Well, get over it. Since so many consumers today feel "price" is the
singular most important issue in purchasing, and as we see mom n pop stores
fall to the wayside overrun by huge chain conglomerates promoting "price"
over "service" as their #1 feature, you can expect to see more and more of
this happening to you.

In my major metropolitan neighborhood we can no longer find the friendly
neighborhood electronics store, hardware store, or pharmacy, and music
stores and clothing stores are becoming rarer and rarer. I'm sure many other
sectors are heading the same way.

We're all to blame and we'll take the hit together.