Anyone considering Sprint or who already has Sprint needs to beware of this.

I called Sprint last Sunday to find out what my contract expiration date
was. I was told that it was 1/29/2008. The rep sensed that I may be
cancelling and asked why. I told him that I had poor reception. He then
told me that if I wanted to, I didn't have to wait until the 29th to switch.
Since I was within 30 days of the 29th, I could change without any charges.
I asked if he was sure and he said yes, and that he would leave a note on my
account saying so. As a result, I went directly to Verizon and switched.

5 days later, I received a bill for a $150 cancellation fee. I called
Sprint and told a rep to check the notes wher ehe found the note from the
first rep and said he would issue a credit. He said I should call back the
next day (today), to verify that the credit went through.

I called back today and not only had the credit not gone through, the note
was edited to say that I called and understood all charges which I would
incur.

Not only did the supervisor deny the credit, he unethnically modified the
notes to make it appear that I was told that I would be charged $150.

Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
for this if you're a sprint customer, and don't sign up for Sprint if you're
not.