First, don't get me wrong, I am not saying that this sort of
experience, if it truly happened the way it was presented was not just
awful. That being said, please allow me to clear up a point. No one
can alrter notes that are put into your account. After they are saved
by the representative that originaly adds them, they are part of your
permanent record. So if the original note the rep said they were
putting in was ever actually put in, it is still there. And I am in
100% agreement with you, that if the agent even just said that there
would be no fee, that should be enough, but as everyone knows, a
verbal agreement is not worth the paper it is written on.

What I would do if I were you is to send a detailed email to
customer.servicenet@sprint.com including your Sprint Phone number,
Account Number, Billing Address, and email address of record, as well
as alternate means of contact like say a landline number where you
can be reached and during what time frame. Make sure to be very
detailed in your story, and be as pleasant as you can muster. This
will get the issue escalated to a higer level, and hopefully you issue
resolved in a timely manner.


On Jan 12, 6:04*pm, "RJA" <r...@nospam.cinci.rr.com> wrote:
> Anyone considering Sprint or who already has Sprint needs to beware of this.
>
> I called Sprint last Sunday to find out what my contract expiration date
> was. *I was told that it was 1/29/2008. *The rep sensed that I may be
> cancelling and asked why. *I told him that I had poor reception. *He then
> told me that if I wanted to, I didn't have to wait until the 29th to switch.
> Since I was within 30 days of the 29th, I could change without any charges..
> I asked if he was sure and he said yes, and that he would leave a note on my
> account saying so. *As a result, I went directly to Verizon and switched..
>
> 5 days later, I received a bill for a $150 cancellation fee. *I called
> Sprint and told a rep to check the notes wher ehe found the note from the
> first rep and said he would issue a credit. *He said I should call back the
> next day (today), to verify that the credit went through.
>
> I called back today and not only had the credit not gone through, the note
> was edited to say that I called and understood all charges which I would
> incur.
>
> Not only did the supervisor deny the credit, he unethnically modified the
> notes to make it appear that I was told that I would be charged $150.
>
> Liars and Cheats. *It's up to the Better Business Bureau now. *Don't fall
> for this if you're a sprint customer, and don't sign up for Sprint if you're
> not.