On Sun, 13 Jan 2008 03:15:59 -0800 (PST), dafydd
<dafydd.ieuans@gmail.com> wrote:

>First, don't get me wrong, I am not saying that this sort of
>experience, if it truly happened the way it was presented was not just
>awful. That being said, please allow me to clear up a point. No one
>can alrter notes that are put into your account. After they are saved
>by the representative that originaly adds them, they are part of your
>permanent record. So if the original note the rep said they were
>putting in was ever actually put in, it is still there. And I am in
>100% agreement with you, that if the agent even just said that there
>would be no fee, that should be enough, but as everyone knows, a
>verbal agreement is not worth the paper it is written on.
>
>What I would do if I were you is to send a detailed email to
>customer.servicenet@sprint.com including your Sprint Phone number,
>Account Number, Billing Address, and email address of record, as well
>as alternate means of contact like say a landline number where you
>can be reached and during what time frame. Make sure to be very
>detailed in your story, and be as pleasant as you can muster. This
>will get the issue escalated to a higer level, and hopefully you issue
>resolved in a timely manner.
>

Why have to hope that it wiull be escalated by the overseas rep that
attempts to read it ???

Google "Executive Services" 817 for the Forth Worth
phone number into the 3rd level folks that have authority to
fix things.