You are right that an ESN swap with a non reconditioned phone will reset
the clock because that is the way the system tracks your eligibility,
however, that is not the "policy" and if you have a care or store rep
research this you will still get the $150 credit.



"Jar-Jar Binks" <jarjar@nospam.com> wrote in message
news:k9Xij.3897$GS1.3180@newsfe11.phx...
>I agree with Tommy Tee, but I still have Sprint and I like it very much.
>Sprint should not reset the clock just because you activate a new phone or
>do an ESN swap.
>
> Jar-Jar
>
> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
> news:5v16meF1jk536U2@mid.individual.net...
>> RJA <rja@nospam.cinci.rr.com> wrote:
>>>
>>> Liars and Cheats. It's up to the Better Business Bureau now. Don't
>>> fall
>>> for this if you're a sprint customer, and don't sign up for Sprint if
>>> you're
>>> not.
>>>
>>
>> Their whole damn system is held together by "notes". To make matters
>> worse,
>> they don't even have in the system when you are due for a $150 credit
>> towards
>> a new phone, so they simply use the date of the last time the ESN on your
>> account changed; that is the last time you swapped phones, whether you
>> got an
>> insurance replacement, bought a newer [but used] model on Ebay or simply
>> bought full retail ... it doesn't matter, you lose your $150 credit until
>> two
>> years from that change.
>>
>> Their incompetant system and poorly trained CSRs [both in-store and call
>> center] are enough to keep me from ever using them again.
>>
>> --
>> Thomas T. Veldhouse
>>
>> America is the country where you buy a lifetime
>> supply of aspirin for one dollar, and use it up in two weeks.
>>
>
>