So Telstra sets up a hotline to pretend to help subscribers and think they
can bluff Conroy. Pity that the Minister's mystery-shoppers report indicated
that Telstra Shops and Telstra Dealers didn't have a clue about NEXT-G and
handset recommendations. Those monkeys are still there, hence it is likely
that Telstra will be ordered to NEVER turn off CDMA.

"Alan Parkington" <alanparkington@team.telstra.net> wrote in message
newsKXkj.5566$421.702@news-server.bigpond.net.au...
> From
> http://news.theage.com.au/telstra-se...0121-1n6x.html
>
> A telephone hotline has been established to assist Telstra's mobile phone
> customers make the move from CDMA to Next G.
>
> Last week, Communications Minister Stephen Conroy announced the telco
> would have to delay its CDMA switch-off by at least three months because
> Next G's performance in the bush was not up to scratch.
>
> The closure was due on January 28 but Senator Conroy ordered Telstra to
> report back to him by April 28 before any shutdown was allowed to proceed.
>
> Telstra Country Wide Group managing director Geoff Booth said the company
> would open a special hotline - 1800 888 888 - from Tuesday for customers
> having issues with their handsets and equipment.
>
> The hotline is being established in response to Senator Conroy's request
> for extra measures to help Telstra customers with handset issues.
>
> "This extends the unprecedented measures that Telstra has put in place
> both before and after purchase to help customers get the handset and
> accessories that best meet their requirements," Mr Booth said.
>
>



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