Alan Ramsay wrote:
> "Mathew Curtis" <mathew.j.curtis@gmail.com> wrote in message
> news:1126791393.433890.28110@g47g2000cwa.googlegro ups.com...
> > Hi Alan I have just tried to do this and it don't work for me the
> > call don't get transferred at all I am also very surprised you have
> > not had a reply from voipfone's support
> >
> > Their support is very very good I normally get a reply from them within
> > a few minutes
>
> I didn't get a reply from support when I raised it with them, however since
> my posting here, I have had a response.
>
> I believe that there is nothing in the email that should not be in the
> public domain, but in case there is I shall apologies to VoipFone in advance
> for publishing their communication to me, however I believe that it is for
> the good of all concerned.
>
> I do agree that they normally do response very quickly to support requests
> through the online form, however perhaps I confused them by sending two
> support requests to them both about the # key.
>

Hi Alan just goes to show that the providers do read these news groups
(I think we all knew that anyway) its just a shame they don't all
take note and actually take problems or complaints on board and get
something done about them (not going to mention any names)

This seems typical of Voipfone they listen to what customers are saying
and act accordingly.

I posted on this news group a couple of weeks ago saying that "one of
the downsides of Voipfone is that they don't have auto top up" the
next morning auto top up was on their site may be a coincidence? all I
know is I am more than happy with them its refreshing when you find a
company that actually cares about what customers are saying too many
company's now days just want to take our money and then ignore our
existence (again not going to mention any names).

Mat