Take a look at this from their website:

You'll enjoy America's best, most reliable wireless network.

You can change your calling plan at any time.
As your needs change, you can change to any current calling plan. You
won't pay any additional fees and you won't have to extend your
contract.

If you ever have a problem, it becomes our problem the first time you
call.
No run-around, no hassles. If your issue can't be resolved during the
course of your first call, we'll get back to you with an answer.

Your satisfaction is guaranteed with our Test Drive program.
Now you can Test Drive our network; make calls and even try out a cool
new device. Every device you purchase from Verizon Wireless comes with
a 30-day satisfaction guarantee. And if you don't love us, take your
number to someone else within 30 days. You won't have to pay an early
termination fee, and we'll pay for any calls you've made.

You can get a free phone every two years with New Every Two.
Sign up for a calling plan of at least $34.99 and qualify for a free
phone after two years, with a two-year renewal. Or choose to apply
your New Every Two credit towards the purchase of a more expensive
phone. [close quote}

Yet when I went to their store to get rid of all that get-it-now spam
they put on my phone and to get the calendar and ringtones back, and
then to reduce my minutes to 450 from 900, they tried to get me to
sign a contract --- although my contract is paid out and I'm on month-
to-month.

And the contract they demanded I sign permitted them to collect an
early termination fee of up to $175 and arbitration in the event of a
dispute. Well, having experience in law, i. e., having been a
litigation lawyer, I refused to sign it. After all, the writing
controls, NOT what they tell you. See the old hornbook Contracts Law
case, _Pines versus Perssion_ for details. And they told me that had
no effect on me since I was month-to-month. So why did I have to sign
the goddamn thing?

Lemme tell you something. Although the phone worked most of the time,
I have had a rash of overcharges and sleazy dealings from these
people, so I'm gun-shy about signing ANYTHING with them. I don't know
how many times I've had to call them to have bogus charges removed
from my bill, or had them call my land-line to tell me such and such a
charge would adversely affect my credit if I didn't pay it, only to
find out I didn't owe it -- after spending an hour or two on the phone
with these imps trying to get my account straightened out.