On Wed, 20 Feb 2008 10:52:08 +1100 Snapper <snapper_won@yahoo.com.au>
wrote:

> > At the time of writing I am waiting for a decision from the shop re
> > a new Nokia..
>
> Whatever happened to the various consumer laws that allow for a full
> refund or exchange of product at the consumer's discretion?


Nothing, but some manufacturers try to avoid this until spoken to by
the authorities, at which stage they implement "appropriate retraining
of our staff" sort of bullshit.