In alt.cellular.attws Todd Allcock <elecconnec@americaonline.com> wrote:
>
>> > Now if I want to close with an SMS-like conclusion from the above, I
> could
>> > suggest that the Verizon customer service experience must be pretty
>> > lackluster if their superior network doesn't give them a commanding lead
>> > over T-Mo and their inferior network in satisfaction surveys like J.D.
>> > Powers'!
>>
>> Actually, what you could conclude it that T-Mobile's customer service is
>> outstanding, while Verizon's is lackluster.
> But I was mostly kidding- I've never really heard too much griping about
> VZW's CS, (at least compared to, say, Sprint's.) You can only draw your
> conclusion if you accept the premise Verizon's network is orders of
> magnitude better than others, when the reality is that all the national
> carriers have comparable networks within a few percentage points of each
> other (counted by POPs, rather than geography.)
>

I have had nothing but excellent customer service from Verizon and I have used
it a few times [mostly related to my Daughter breaking phones or a temporary
but significant period of overage where I didn't want to commit to a new
higher plan for only two months of service.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead