[.....]

While I normally hate replying to my own emails, this isn't one of
those situations. Almost as soon as I had sent out the email I was
called back by Orange who told me that because I hadn't actually used
any of the extra text messages I was offered, they agreed to cancel my
contract without getting in touch with Orange Outbound.

The scary thing, however, is that she also said that they aren't
supposed to talk to Orange Outbound once Outbound has flagged the sale
as being proper with all the necessary information given..

So essentially, if the Outbound salesman tricks you and just lies and
puts down that he gave you all the information, you have no way of
challenging them on it and you just have to hope that Orange customer
services will be kind enough to accept your story.

So having gained this knowledge, I think the best advice if anyone
else gets into a similar situation is just to be persistent with
Orange customer service even if you get a refusal at first.

I'm still uneasy about Orange, but I figured it was easier to switch
to Pay as you go with them than with someone else at this stage and
I'm not sure anyone else is any better.

Gaute