Thomas T. Veldhouse wrote:

> I have had nothing but excellent customer service from Verizon and I have used
> it a few times [mostly related to my Daughter breaking phones or a temporary
> but significant period of overage where I didn't want to commit to a new
> higher plan for only two months of service.

My experiences have been that they took care of whatever issue I had,
but that the issue should have not occurred in the first place. I.e. I
got a new handset and explicitly stated that I didn't want to change
plans, but they changed my plan anyway. One call fixed the problem, but
it was a problem that shouldn't have happened. I've known people to
receive incorrect information on roaming, i.e. the infamous, "we have no
roaming in Alaska, it's or 50th state you know," when in fact they did
have free roaming (besides the fact that Alaska isn't the 50th state).