Re: New Logitech optical mouse does not work Clark wrote:
> philo wrote:
>> "waz" <wazungy2@telus.net> wrote in message
>> news:%u4zj.40876$w94.34192@pd7urf2no...
>>> Here is a cut and paste I tried to send logitech support by form email,
>> but
>>> then it asked me for my name and street adress and passwords and to
>>> register..... forget it.
>>> Just to let them know they have a problem with one of their optical
>>> mouse products!
>>>
>>> Short of it is their OLD optical mouse works fine on 3 systems I tried
>>> it on. A newer model does not work on any.
>>>
>>> Thought I would share....
>>>
>>> ------------------------------------
>>> I have used a logitech optical mouse for several years without problem.
>>> Yesterday I bought one for my mother's computer. It failed to work or be
>>> recognized (Dell dimension 2300). I thought perhaps the dell system was
>>> being finicky. I removed the logitech optical mouse from MY system (Asus
>>> A7V8x, winxp) in the ps2 port using an adapter (as usual) and installed
>> the
>>> new mouse and booted up.
>>>
>>> MY system failed to recognize the mouse (cursor wouldn't move, same like
>> my
>>> mother's computer).
>>>
>>> I removed the mouse from the ps2 port and installed it directly into the
>> usb
>>> port.
>>>
>>> Reboot.
>>>
>>> Still the cursor does not move! The mouse led is on and very bright. It
>>> stays bright. My other logitech mouse is bright when I lift it to look
>>> at the light but goes dimmer right away. The new mouse stays bright.
>>>
>>> I returned it to the store and got an exchange. They were able to get
>>> the mouse working with no problem at the store on a new system.
>>>
>>> I got home and tried the replacement.
>>>
>>> It does not work.
>>>
>>> The logitech mouse I have that DOES work is M/N M-BJ58 , P/N
>>> 830524-0000.
>>>
>>> The mouse that does NOT work has a PID of LZ750A60CKA on a white
>> sticker.M/N
>>> M-UAE96.
>>>
>>> I am sorry find that this mouse which should work with win98 to vista is
>> not
>>> working on 2 computers with XP and one with linux (I use the same old
>>> logitech optical mouse on 2 different systems with dual boot linux and
>>> windows, no problems.) Nor does it work on my mother's dell dimension
>>> (winxp). What hardware changes are you making that makes the newer
>> products
>>> fail to work lijke the older products?
>>>
>>> Can you offer an explanation?
>>>
>>>
>>
>>
>>
>> Yes, you neglected to install the drivers...
>>
>>
> It should work without any drivers. You don't have to reboot for USB
> mice, just plug them in and you can do that even with another mouse
> installed.
>
> If you set up all the computers you are using, maybe there is something
> in common with them that is causing problems, maybe some type of driver
> for another type of pointing device. Ask someone else to let you "plug
> in"....
>
> Would you please post what model the mouse is--Laser? What does it say
> on the box? I can I find it on the Logitech site?
>
> I have never had a problem with a Logitech mouse. The chances of you
> getting two bad ones, and they both work at the store is pretty much
> impossible.
>
> Clark
The problem mouse is called logitech optical mouse USB. It is a 3 button
mouse, the third button being the wheel.
A code on the box says Opt MS USB931369-0215. On the mouse itself is a model
number (?) M/N M-UAE96. The back of the box states that NO SOFTWARE is
necessary (no driver/software disc comes with it at all) and that it will
work with win 98 , 2000, Me, XP and c OS X . A sticker on the box states it
is Vista Certified.
The box states it is "best selling optical technology" and I do not doubt
that.
I love my working logitech optical wheel mouse (different model number M/N
M-BJ58 and although older looks identical except for color). I have not
had to install any mouse drivers since I moved away from windows 98 (to
Linux and Win XP). Besides, winXP is supposed to detect new hardware that
it doesn't have drivers for and ask the user how to proceed. I can't even
get to that state because I can't move the cursor to the proper win XP
login icon (multiple family user accounts) at start up!
It is going back today and I'm going to try to find an older model. |