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Old 03-15-2008, 12:55 AM
Jar-Jar Binks
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Default Re: T-mobile & Sprint Merger Back in the News.

> DREAM ON. Even their new CEO is glommy.
>
> Sprint is handicapped with a 1900 Mhz Network, and as long as they use
> Convergsys software to browbeat their CSRs into mandatory call handle
> time limits amd upsell quotas, they continue to have a 35% annual turn
> over in CSRs and continued lousy Customer Service, always worst rated
> in surveys by Conumers Reports, The Yankee Group, and JD Powers
> they CAN NOT TURN IT AROUND.


Wrong regarding the 1900 Mhz Network. GSM netowrks in other countries such
as England are 1800 MHz. 1800 Mhz has virtually the same penetration
characteristics as 1900 Mhz. Englans's 1800 Mhz Network is deployed very
well. Sprint has a great network, they just need to improve their customer
service.

jar-Jar



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