On Fri, 14 Mar 2008 18:46:37 -0500, The Bob <nospam@bob.com> wrote:


>>
>> DREAM ON. Even their new CEO is glommy.

>
>>
>> Sprint is handicapped with a 1900 Mhz Network, and as long as they use
>> Convergsys software
>

>
>>to browbeat their CSRs into mandatory call handle
>> time limits amd upsell quotas, they continue to have a 35% annual turn
>> over in CSRs
>
>
>Cite?

http://www.dslreports.com/shownews/E...ce-Sucks-92076

http://www.broadbandreports.com/show...ce-Sucks-92076

http://consumerist.com/335987/whats-...e-well-tell-ya

>
>
>> and continued lousy Customer Service, always worst rated
>> in surveys by Conumers Reports, The Yankee Group, and JD Powers
>> they CAN NOT TURN IT AROUND.
>>